ADA Accessible Service Info

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ADA Handbook

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RTS has prepared a handbook for riders using or interested in its ADA service. The handbook may be downloaded using the links below. You will need Adobe Acrobat Reader to view and print these documents. To download the latest version of this FREE software, click on the Acrobat Reader icon below. If you have trouble using Acrobat Reader, consult the "help" manual included with the software.

Download related documents

ADA Sunday Service Boundary Map

ADA Handbook (pdf)

Fixed Routes and City Maps (pdf)

MV Rider's Guide, Audio Version (mp3)

RTS Rider's Guide, Audio Version (mp3)

For ADA eligibility information, please refer to the ADA Paratransit Eligibility Manual at ADA Paratransit Eligibility Manual

ADA Complementary Paratransit Service

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The ADA Complementary Paratransit Services also provides door-to-door service to anyone paratransit certified on an appointment basis. Lift-equipped RTS vehicle service is also provided for persons with disabilities. Service requests must be placed the day before the trip is required. Call MV Transportation at (352) 375-2784, Sunday through Friday from 8:00 a.m. to 5:00 p.m., to schedule a ride.

MV Transportation

MV Transportation is the Community Transportation Coordinator (CTC) for all paratransit services. MV Transportation processes all paratransit reservations, customer service and cancellation requests.

Questions or concerns regarding trip reservations, cancellations or pick up times should be directed to:

MV TRANSPORTATION
General Manager: Helen Perez
3713 SW 42nd Avenue
Suite 2 and 3
Gainesville, FL 32608
Phone: (352) 375-2784

For more information contact Millie Crawford, ADA Coordinator, at (352) 334-2650 or email crawfordma1@cityofgainesville.org

ADA Schedules

Click here to visit our ADA schedules page.

Large print schedules for the visually impaired are available upon request and free of charge from RTS. Please allow 5-10 working days.

Contact Millie Crawford at (352) 334-2650 or email crawfordma1@cityofgainesville.org for more information.

Fares

ADA paratransit service is $3.00 per trip.

Personal Care Attendant (PCA)

A Personal Care Attendant may travel free with a certified rider. Please mention that a working PCA is traveling with you when you reserve a ride. Also, a working service animal may accompany you at all times on fixed route and paratransit service. Other companions pay the full $3.00 fare. Space is provided for at least one companion to travel with you. This spouse, child, friend or other person pays the full $3.00 fare. RTS may allow more than one companion to travel with you if space permits. Please mention that a companion is traveling with you when you reserve your trip.

Wheelchair Restrictions

Passengers whose wheelchairs exceed the standard parameters will be required to use the paratransit service. The Americans with Disabilities Act (ADA) defines a “common wheelchair” as a wheelchair that does not exceed 30 inches in width and 48 inches in length measured two inches from the ground, and does not weigh more than 600 pounds when occupied. RTS lifts are only rated to lift 600 pounds. If the combined weight of you and your chair exceed 600 lbs. you can not be accommodated on the fixed route and are asked to use MV Transportation. Their lifts are rated to 800 lbs.

Reduced Fares on the Fixed Route System

Individuals who are ADA certified ride FREE on RTS fixed route buses - just show your ADA ID card. People with Medicaid or Medicare may also show their ID card for a reduced fare on fixed route service.

After 9pm service area

Service after 9:00pm is restricted to within 3/4 of a mile from Routes 1, 5, 9, 12, 15, 16, 20, 34, 35 and 36. See map showing areas available for after 9:00 pm service. You must call 1 day in advance to make trip reservations. Reservations will only be taken through MV/Paratransit 8:00 am - 5:00 pm Monday-Friday. Voicemail will be available during the weekends for ADA riders only.